Application Tech Support Practitioner
Accenture
5 - 7 years
Mumbai
Posted: 9/9/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Software Defined Network and Operations
Good to have skills : Software Defined Network Implementation
Minimum 7.5 year(s) of experience is required
Educational Qualification : BTech M Tech MCA
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve interfacing with clients, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Collaborate with clients to understand their issues and provide effective resolutions. - Interpret client issues and design appropriate solutions based on product knowledge. - Ensure smooth operations of systems and applications. - Maintain effective communication with clients and internal teams. Professional & Technical Skills: - Must To Have Skills: Proficiency in Software Defined Network and Operations. - Good To Have Skills: Experience with Software Defined Network Implementation. - Strong understanding of network operations and software-defined networking. - Experience in troubleshooting and resolving network issues. - Knowledge of network protocols and technologies. - Familiarity with network monitoring and management tools. - Ability to analyze and interpret network data. - Excellent communication and problem-solving skills. Additional Information: - The candidate should have a minimum of 7.5 years of experience in Software Defined Network and Operations. - This position is based at our Mumbai office. - A BTech M Tech MCA is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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