Application Tech Support Practitioner
Accenture
2 - 4 years
Mumbai
Posted: 9/9/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft 365
Good to have skills : Cloud Infrastructure
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of application performance and stability. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Troubleshoot and resolve technical issues reported by end-users. - Collaborate with cross-functional teams to investigate and resolve application-related incidents. - Monitor application performance and stability, proactively identifying and addressing potential issues. - Provide timely and effective support to end-users, ensuring minimal disruption to their workflow. - Contribute to the improvement of application performance and stability through analysis and optimization. - Stay updated with the latest industry trends and technologies to enhance application support services. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft 365. - Good To Have Skills: Experience with Cloud Infrastructure. - Strong understanding of Microsoft 365 applications and their functionalities. - Experience in troubleshooting and resolving technical issues related to Microsoft 365 applications. - Knowledge of cloud infrastructure and its integration with Microsoft 365. - Familiarity with PowerShell scripting for automation and customization of Microsoft 365 applications. - Ability to analyze and interpret application logs and error messages for issue resolution. - Excellent problem-solving skills and attention to detail. Additional Information: - The candidate should have a minimum of 2 years of experience in Microsoft 365. - This position is based at our Bengaluru office. - A 15 years full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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