Application Tech Support Practitioner
Accenture
12 - 14 years
Mumbai
Posted: 11/19/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : SAP CO Product Cost Controlling
Good to have skills : SAP CO Management Accounting
Minimum 12 year(s) of experience is required
Educational Qualification : Graduate with 15 years of mandatory education with experience in relevant field
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Collaborate with clients to understand their issues and provide effective support. - Interpret client requirements and design appropriate solutions. - Troubleshoot and resolve technical issues related to the system or application. - Ensure timely and accurate communication with clients and internal teams. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP CO Product Cost Controlling. - Good To Have Skills: Experience with SAP CO Management Accounting. - Strong understanding of SAP CO functionalities and processes. - Experience in analyzing and resolving complex technical issues. - Knowledge of system integration and data migration. - Ability to effectively communicate technical concepts to non-technical stakeholders. Additional Information: - The candidate should have a minimum of 12 years of experience in SAP CO Product Cost Controlling. - This position is based at our Mumbai office. - A Graduate with 15 years of mandatory education with experience in the relevant field is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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