Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : Service Desk ID Administration
Minimum 5 year(s) of experience is required
Educational Qualification : Graduation

Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve managing service desk operations, resolving client issues, and communicating effectively with stakeholders. Roles & Responsibilities: - Manage service desk operations, ensuring timely resolution of client issues and adherence to service level agreements. - Provide technical support to clients, utilizing deep product knowledge to accurately define and design resolutions for client issues. - Collaborate with cross-functional teams to identify and resolve complex technical issues, utilizing exceptional communication skills to keep stakeholders informed. - Maintain accurate records of client interactions and issue resolutions, utilizing service desk management tools and processes. - Stay updated with the latest advancements in service desk management and related technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Strong experience in service desk management. - Good To Have Skills: Experience in service desk ID administration. - Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical stakeholders. - Solid understanding of ITIL processes and service management best practices. - Experience with service desk management tools such as ServiceNow or Remedy. - Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues. Additional Information: - The candidate should have a minimum of 5 years of experience in service desk management. - The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Kolkata office.