Application Tech Support Practitioner
Accenture
3 - 5 years
Kolkata
Posted: 9/9/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Avamar Backup Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : Graduate
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Avamar Backup Administration system. You will be dedicated to quality and use exceptional communication skills to ensure the smooth operation of our world-class systems. With your deep product knowledge, you will accurately define client issues and design effective resolutions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Provide technical support and troubleshooting for the Avamar Backup Administration system. - Collaborate with clients to accurately define and understand their issues. - Interpret and design effective resolutions based on deep product knowledge. - Maintain a high level of customer satisfaction through excellent communication and problem-solving skills. - Continuously update knowledge and skills to stay up-to-date with the latest advancements in Avamar Backup Administration. Professional & Technical Skills: - Must To Have Skills: Proficiency in Avamar Backup Administration. - Good To Have Skills: Experience with data backup and recovery systems. - Strong understanding of data backup and recovery concepts. - Experience in troubleshooting and resolving issues related to Avamar Backup Administration. - Knowledge of disaster recovery and business continuity principles. - Familiarity with storage technologies and protocols. - Ability to analyze and interpret system logs and performance metrics. - Excellent problem-solving and communication skills. Additional Information: - The candidate should have a minimum of 3 years of experience in Avamar Backup Administration. - This position is based at our Kolkata office. - A Graduate degree is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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