Application Tech Support Practitioner
Accenture
3 - 5 years
Jaipur
Posted: 12/2/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : EMC Storage Area Network (SAN) Administration
Good to have skills : Storage Area Networks (SAN) Architecture and Design
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting system or application issues, and ensuring smooth operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide ongoing support to clients, addressing their system or application issues. - Troubleshoot and resolve technical problems, ensuring smooth operations. - Collaborate with the team to discuss and contribute to solutions for work-related problems. - Stay updated with the latest industry trends and technologies. - Assist in the documentation of processes and procedures. - Continuously improve technical skills and knowledge through self-learning and training. Professional & Technical Skills: - Must To Have Skills: Proficiency in EMC Storage Area Network (SAN) Administration. - Good To Have Skills: Experience with Storage Area Networks (SAN) Architecture and Design. - Strong understanding of storage area network administration principles and best practices. - Experience in configuring and managing EMC storage systems. - Knowledge of SAN protocols such as Fibre Channel and iSCSI. - Ability to troubleshoot and resolve SAN-related issues. - Familiarity with storage virtualization technologies. - Understanding of data replication and disaster recovery concepts. Additional Information: - The candidate should have a minimum of 3 years of experience in EMC Storage Area Network (SAN) Administration. - This position is based at our Bengaluru office. - A 15 years full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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