Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Asset Management
Good to have skills : Customer Technical Support
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Asset Management system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. You will play a crucial role in ensuring client satisfaction and maintaining the smooth functioning of the Asset Management system or application. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Provide ongoing support to clients, addressing their queries and issues related to the Asset Management system or application. - Accurately define client issues and interpret and design resolutions based on deep product knowledge. - Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues. - Ensure timely and effective communication with clients, keeping them informed about the progress of their issues and resolutions. - Conduct thorough analysis of client requirements and provide appropriate solutions. - Proactively identify opportunities for process improvement and suggest innovative ideas to enhance the performance of the Asset Management system or application. Professional & Technical Skills: - Must To Have Skills: Proficiency in Asset Management. - Good To Have Skills: Experience with Customer Technical Support. - Strong understanding of IT support principles and practices. - Excellent problem-solving and analytical skills. - Effective communication and interpersonal skills. - Ability to work collaboratively in a team environment. - Knowledge of incident management and ticketing systems. - Familiarity with ITIL framework and best practices. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Asset Management. - This position is based at our Indore office. - A 15 years full-time education is required.