Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : Graduate and above

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality and use exceptional communication skills to keep our world-class systems running smoothly. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing excellent customer service, troubleshooting technical issues, and collaborating with cross-functional teams to ensure client satisfaction. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in problem-solving discussions. - Provide excellent customer service by promptly responding to client inquiries and resolving technical issues. - Troubleshoot system or application problems and provide timely resolutions. - Collaborate with cross-functional teams to ensure client satisfaction. - Maintain accurate records of client interactions and technical issues. - Stay up-to-date with product knowledge and industry trends. - Identify and escalate complex issues to senior team members. - Assist in the development and improvement of support processes and procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Strong understanding of IT service management principles and best practices. - Excellent problem-solving and analytical skills. - Effective communication and interpersonal skills. - Ability to prioritize and manage multiple tasks. - Good To Have Skills: Experience with incident management tools such as ServiceNow or Remedy. - Familiarity with ITIL framework and processes. - Basic knowledge of networking and operating systems. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management. - This position is based at our Indore office. - A Graduate and above education is required.