Application Tech Support Practitioner
Accenture
5 - 7 years
Indore
Posted: 01/05/2025
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft 365
Good to have skills : Workplace Technology Solutions, Project Resource Management
Minimum 5 year(s) of experience is required
Educational Qualification : BTech Degree Preferred
Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems or applications. Your typical day will involve using your deep product knowledge to accurately define and interpret client issues, and designing effective solutions using your exceptional communication skills. Roles & Responsibilities: - Act as the primary interface between the client and the system or application, providing ongoing support and ensuring the smooth functioning of systems. - Use your deep product knowledge to accurately define client issues and interpret them to design effective solutions. - Provide exceptional communication skills to keep world-class systems running smoothly. - Collaborate with cross-functional teams to ensure timely resolution of client issues and to continuously improve system performance. - Stay updated with the latest advancements in Microsoft 365 and Workplace Technology Solutions to provide the best possible support to clients. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft 365. - Good To Have Skills: Experience in Workplace Technology Solutions and Project Resource Management. - Strong understanding of system or application support and troubleshooting. - Excellent communication skills, both written and verbal. - Ability to work collaboratively with cross-functional teams. - Strong problem-solving skills and ability to design effective solutions. Additional Information: - The candidate should have a minimum of 5 years of experience in Microsoft 365 support and troubleshooting. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering exceptional support to clients. - This position is based at our Gurugram office.BTech Degree Preferred
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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