Application Tech Support Practitioner
Accenture
3 - 5 years
Indore
Posted: 02/12/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : IBM Sterling B2B Integrator
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the IBM Sterling B2B Integrator application. Your typical day will involve using exceptional communication skills to accurately define client issues and design resolutions based on deep product knowledge. You will be dedicated to quality and play a crucial role in keeping our world-class systems running smoothly. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Provide ongoing support to clients, addressing their queries and issues. - Troubleshoot and resolve technical problems related to the IBM Sterling B2B Integrator application. - Collaborate with cross-functional teams to ensure timely resolution of client issues. - Maintain accurate documentation of client interactions and issue resolutions. - Proactively identify areas for improvement and suggest enhancements to the application. - Stay updated with the latest product knowledge and industry trends to provide effective support. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM Sterling B2B Integrator. - Good To Have Skills: Experience with other B2B integration platforms. - Strong understanding of B2B integration concepts and protocols. - Knowledge of EDI standards and file transfer protocols. - Experience in troubleshooting and resolving technical issues. - Excellent problem-solving and analytical skills. - Effective communication and interpersonal skills. - Ability to work collaboratively in a team environment. Additional Information: - The candidate should have a minimum of 3 years of experience in IBM Sterling B2B Integrator. - This position is based at our Indore office. - A 15 years full time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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