Application Tech Support Practitioner
Accenture
2 - 4 years
Indore
Posted: 12/2/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : VMWare Cloud Administration
Good to have skills : Cloud Infrastructure
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth system operations. Roles & Responsibilities: - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide ongoing support to clients, addressing their technical issues and concerns. - Troubleshoot system and application problems, identifying root causes and implementing effective solutions. - Collaborate with cross-functional teams to resolve complex technical issues and ensure smooth system operations. - Stay updated with the latest industry trends and technologies to provide proactive support and recommendations. - Document and maintain accurate records of client interactions, technical issues, and resolutions. - Assist in the development and improvement of support processes and procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in VMWare Cloud Administration. - Good To Have Skills: Experience with Cloud Infrastructure. - Strong understanding of virtualization technologies and VMWare cloud administration. - Knowledge of cloud computing concepts and infrastructure management. - Experience in troubleshooting and resolving technical issues related to VMWare cloud environments. - Familiarity with networking protocols and configurations in a cloud environment. - Ability to analyze and interpret system logs and performance metrics. - Excellent problem-solving skills and the ability to think critically in high-pressure situations. Additional Information: - The candidate should have a minimum of 2 years of experience in VMWare Cloud Administration. - This position is based at our Indore office. - A 15 years full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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