Application Tech Support Practitioner
Accenture
9 - 11 years
Hyderabad
Posted: 09/11/2025
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: LAN, Wi-Fi, IPAM, DHCP EXPERT - The Level 2 Network Support Engineer needs to have specialization in LAN, Wi-Fi, IPAM, DHCP, and Cisco ISE (Identity Services Engine). The candidate will provide operational support and troubleshooting across campus and wireless network environments, with a working understanding of access control, IP address management, and basic log analysis using Splunk. This role is part of the enterprise network operations team responsible for maintaining secure and highly available network connectivity across user environments.? Roles & Responsibilities: - Perform L2-level troubleshooting and support for LAN and Wi-Fi networks across access, distribution, and wireless layers.? - Manage and troubleshoot DHCP and IPAM (IP address management) issues.? - Support and maintain Cisco ISE policies for network access control, posture checks, and profiling.? - Respond to and resolve incidents escalated from L1.5, ensuring timely resolution and documentation.? - Coordinate with L3 engineering team for complex issues or change implementations.? - Use basic Splunk capabilities for log review and incident correlation related to network events.? - Support configuration changes related to VLANs, SSIDs, ACLs, and authentication policies under guidance.? - Maintain accurate records of incidents, changes, and known issues in the ITSM system.? - Ensure adherence to network security policies and operational procedures. Professional & Technical Skills: - 3–9 years of experience in enterprise network support roles.? - Strong hands-on experience with:? LAN and wireless networking (Cisco access points, controllers)? DHCP, DNS, and IPAM systems? Cisco ISE administration and policy troubleshooting? - Familiarity with network monitoring and management tools.? - Basic experience with Splunk for event analysis and troubleshooting.? - Good understanding of access control mechanisms and network authentication. Additional Information: - Strong interpersonal and stakeholder management skills? - Analytical thinking and problem-solving mindset? - Ability to work in a high-pressure environment with 24x7 operations? - Strong documentation and presentation skills? - Process-driven approach with attention to compliance and governance - Certification - Cisco CCNP Enterprise (ENARSI) or CCNP Security15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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