Application Tech Support Practitioner
Accenture
9 - 11 years
Hyderabad
Posted: 09/11/2025
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Network Security Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: Fortinet FortiGate - The Engineer will have hands-on experience in network security, particularly Fortinet security appliances, and a foundational understanding of Microsoft Azure networking. The role focuses on day-to-day operational support, incident handling, and basic change implementation for enterprise security environments. The ideal candidate will have exposure to firewalls, security monitoring tools, and hybrid cloud environments, with the ability to analyze, troubleshoot, and escalate security incidents efficiently. Roles & Responsibilities: - Provide L2-level support for Fortinet security devices.? - Manage and troubleshoot security events, escalate threats as per defined protocols.? - Perform basic administration tasks such as policy updates, address objects, NAT rules, and VPN troubleshooting.? - Collaborate with L3 teams during security incidents or complex troubleshooting.? - Work on change requests related to firewall configurations, access controls, and security zones.? - Maintain accurate incident records, perform root cause reviews, and contribute to SOPs.? - Conduct routine health checks and validate logging, alerting, and monitoring systems.? - Follow ITIL-aligned service management practices for incident, problem, and change processes.? - Expertise in L'Oréal Network topology to handle 300+ firewall change requests from functional need to technical configuration Professional & Technical Skills: - 3–9 years of experience in network/security operations roles.? - Hands-on experience with Fortinet FortiGate and Palo Alto firewalls. ? - Strong experience in policies, NAT, VPNs, and monitoring.? - Basic knowledge of security principles, protocols, and common threats.? - Familiarity with Azure networking concepts: VNets, NSGs, Azure Firewall, VPN Gateway (optional but preferred).? - Experience using ITSM tools for managing incidents, changes, and service requests. Additional Information: - Strong interpersonal and stakeholder management skills? - Analytical thinking and problem-solving mindset? - Ability to work in a high-pressure environment with 24x7 operations? - Strong documentation and presentation skills? - Process-driven approach with attention to compliance and governance Certifications:? Anyone of the following:? - Fortinet NSE Certification (e.g., NSE 4 or above)? - Microsoft Certified: Azure Network Engineer Associate15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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