Application Tech Support Practitioner
Accenture
5 - 7 years
Hyderabad
Posted: 9/9/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : SAP Advanced Track and Trace for Pharmaceuticals
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the SAP Advanced Track and Trace for Pharmaceuticals system. Your dedication to quality and exceptional communication skills will be crucial in ensuring the smooth operation of our world-class systems. With your deep product knowledge, you will accurately define client issues and design effective resolutions. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure effective communication between the client and the system or application. - Interpret client issues and design resolutions based on product knowledge. - Collaborate with the client and internal teams to address system or application issues. - Stay updated with the latest product knowledge and industry trends. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Advanced Track and Trace for Pharmaceuticals. - Strong understanding of system or application support principles. - Excellent problem-solving and analytical skills. - Exceptional communication and interpersonal skills. - Ability to interpret and design resolutions based on deep product knowledge. Additional Information: - The candidate should have a minimum of 7.5 years of experience in SAP Advanced Track and Trace for Pharmaceuticals. - This position is based at our Hyderabad office. - A 15 years full time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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