Application Tech Support Practitioner
Accenture
5 - 7 years
Hyderabad
Posted: 9/9/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Cloud Based Service Management Process Design
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : BTech
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure effective communication and coordination with stakeholders. - Identify and resolve technical issues in a timely manner. - Conduct system analysis and troubleshooting. - Document and maintain technical specifications and procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Based Service Management Process Design. - Strong understanding of IT service management principles and processes. - Experience in incident management, problem management, and change management. - Knowledge of ITIL framework and best practices. - Experience with ticketing systems and service desk tools. Additional Information: - The candidate should have a minimum of 5 years of experience in Cloud Based Service Management Process Design. - This position is based at our Hyderabad office. - A BTech degree is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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