Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : NAS Architecture and Design
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define a client issue and interpret and design a resolution. Roles & Responsibilities: Backup Management (Backups/Recovery jobs) Monitoring (Software and Hardware) Performing Scheduled Backups and On-Demand Backup requests Backup troubleshooting on failures and slowness issue New Server, VM, SQL, Oracle, NDMP, Agent based backup configuration and removal as per request Performing critical and normal restores as per requests Participating in audits for successful backups and failure backups Backup software upgradation to latest SP or new version Performing DR test activity to the secondary site. Technical Skills: Must have Skills: Rubrik and Rubrik Polaris Good To Have Skills: Datadomain or Avamar Backup Technology Should have experience on adding/updating storage and schedule policies, troubleshooting on backup failures, managing licensing and capacity usages. Should have experience on multiple agents which includes Filesystem, VSA, SQL, Oracle, Exchange, SAP, Active Directory and NDMP backups. Should have hands-on experience in Rubrik 7.x,8.x Administration including Installation, Configuration and troubleshooting issues. Should have hands-on experience on Network, Database and OS teams for fixing various backup issues. Should have experience on raising Rubrik support cases and working with support Engineers. Should have knowledge in performing disaster recovery backups. Should have hands-on experience in performing restoration of filesystem data Should have experience in recovery of SQL, Oracle, Exchange Monitor daily activity and availability of the Rubrik environment by analyzing reports and reviewing activity logs Run and monitor backups, duplications and restores Maintain all equipment for backup environment to include servers, disk, and tape library and storage devices. Manage and maintain disk storage devices Verify tape drive operation and maintain media rotation and availability Should have experience in Installing /Removing Updates Should have experience Analyze and handle complex incidents and major incidents and promptly provide solutions Handle complex changes across the product Work with teams internal/external teams, vendors, and all relevant stakeholders to ensure effective service delivery Maintain the platform to the highest standard and ensure 24x7 support Excellent Communication Skills, ITIL Process, Ticketing Management, Customer handling Professional Skills: Should have hands-on experience in troubleshooting backup failures. Should have hands on experience on de-duplication, replication of backups Good skills in managing backup team Should be aware of ITIL processes and should be open to work on multiple backup technologies. Should have strong communication skills. Ability to work shift patterns and provide out of hours on-call support Flexible to work in 24/7 shifts (Rotational Shifts) Additional Information: - The candidate should have a minimum of 3 years of experience in NAS Architecture and Design. - This position is based at our Hyderabad office. - A 15 years full-time education is required.