Application Tech Support Practitioner
Accenture
2 - 5 years
Hyderabad
Posted: 09/11/2025
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Palo Alto Networks Firewalls
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: FW Forti, Palo Expert - The L2 Security Engineer needs to have specialization in firewall management and load balancer administration. Candidate should have experience with Fortinet firewalls (FortiGate) and be capable of supporting either F5 load balancers or Palo Alto firewalls. The role involves monitoring, managing, and troubleshooting security infrastructure to ensure uptime, performance, and compliance with defined security standards. Roles & Responsibilities: - Provide L2 operational support for firewall and load balancer infrastructure.? - Administer and troubleshoot Fortinet FortiGate firewalls including security policies, NAT, VPNs, and threat protection.? - Manage and support F5 load balancers or Palo Alto firewalls, including configuration changes and routine maintenance.? - Monitor device health, logs, and alerts; escalate to L3 when required.? - Assist in policy reviews, rule cleanup, and compliance activities.? - VIP Creation and Certicate Renewals in F5.? - Support change management processes, including preparation and implementation of approved changes.? - Maintain accurate documentation for configurations, incidents, and standard operating procedures. Professional & Technical Skills: - 3–9 years of hands-on experience in firewall and load balancer operations.? - Strong understanding of firewall technologies (e.g., Fortinet FortiGate, Palo Alto).? - Skilled with F5 load balancer administration? - Understanding of security protocols (IPSec, SSL, NAT, VPNs, IDS/IPS).? - Familiarity with log analysis and security monitoring tools.? - Exposure to ITSM tools for ticket and change tracking. Additional Information: - Strong troubleshooting and problem-solving skills? - Ability to work in shift-based or on-call support environments? - Effective communication and documentation capabilities? - Team player with a proactive attitude Certifications:? Any 2 of the following:? - Fortinet Certified Expert? - F5 Certification? - Palo Alto Network Security Professional15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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