Application Tech Support Practitioner
Accenture
12 - 14 years
Hyderabad
Posted: 12/2/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Delivery
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : Graduate in Engineering preferably in Computer Science Engineering IT ECE or BCAMCA or 3 year Diploma in Computer Science Engineering from university institute recognized by the Govt of India
Role - Helpdesk Lead Roles & Responsibilities: - Lead the definition, design, and documentation of technical environments. - Deploy solution architectures and conduct analysis of alternative architectures. - Create architectural standards and define processes to ensure conformance with standards. - Institute solution-testing criteria and define a solution's cost of ownership. - Promote a clear and consistent business vision through technical architectures. Professional & Technical Skills: Should have minimum 3 years of in- scope experience and total 5 years experience in the field of Banking IT domain / support of related solutions - Working experience of Finacle UBS version 10.2.18 Menu/ Options, Business Logic of banks, handling calls, managing EOD/ BOD operations of bank - Working Experience of Core Banking Solutions, banking technical support - Experience of Troubleshooting and Resolution of issues observed/reported on day to day basis - Working experience in Service Desk and handling of IT Service management (as per ITIL standards) Mandatory Certificate ITIL 4 Foundation Additional Information: - The candidate should have a minimum of 12 years of experience in Service Delivery. - The ideal candidate will possess a strong educational background in Technology & Information Architectures or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Hyderabad office.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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