Application Tech Support Practitioner
Accenture
12 - 14 years
Hyderabad
Posted: 09/11/2025
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: WAN, SDWAN, Internet –ISP Expert - L3 Network Engineer will possess expertise in WAN, SD-WAN, Internet/ISP management, and cloud interconnect solutions. The role involves end-to-end ownership of complex network environments, advanced troubleshooting, and architectural input for enterprise-scale infrastructure.? Candidates must hold a Cisco CCIE (Enterprise Infrastructure) certification and demonstrate hands-on experience with routing protocols, SD-WAN platforms, and carrier-grade connectivity solutions.? Roles & Responsibilities: - Act as L3 escalation point for critical issues in WAN, SD-WAN, and Internet connectivity.? - Responsible for managing action plans and future requests, including automation initiatives.? - Implement enterprise routing and traffic engineering solutions using BGP, OSPF, EIGRP, and policy-based routing.? - Administer and optimize SD-WAN environments (Cisco Viptela or equivalent) for performance, segmentation, and security.? - Strong knowledge of CISCO Meraki configurations. ? - Oversee Internet service provider (ISP) relationships, escalations, and global circuit performance.? - Design and support interconnects with cloud providers (e.g., AWS Direct Connect, Azure ExpressRoute).? - Root cause analysis and network optimization initiatives.? - Drive automation and standardization across WAN configurations and deployments.? - Maintain technical documentation, HLDs/LLDs, and operational runbooks.? - Provide guidance and technical leadership to L1.5/L2 support teams along with knowledge transfer Professional & Technical Skills: - ?5–12 years of experience in enterprise or service provider networking.? - Expert in CISCO Meraki and WAN technologies.? - General Routing protocol BGP OSP EIGRP for datacenter routing and cloud interconnection ? - Expert knowledge on Cloud routing (Azure express route, Azure WAN and AWS Direct Connect etc…)? - Advanced knowledge SD-WAN architectures and configurations.? - Knowledge of CISCO Viptela maybe an added advantage? - Hands-on experience with:? ISP/MPLS/DIA/Internet edge routing? Cloud connectivity (AWS, Azure, GCP interconnect options)? - Familiarity with QoS, failover strategies, and multihoming scenarios along with proficiency in performance tuning, log correlation (basic Splunk), traffic analytics. ? - Exposure to network automation, scripting (Python, Ansible), and monitoring (NetFlow, SNMP, etc.). Additional Information: - Strong leadership in network design and incident handling with excellent communication and stakeholder management? - Ability to operate in high-pressure, 24/7 support environments with a strategic mindset with attention to detail and documentation? - Proven track record in global enterprise or carrier-grade environments - Certification - Cisco Certified Internetwork Expert (CCIE – Enterprise Infrastructure)15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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