Application Tech Support Practitioner
Accenture
12 - 14 years
Hyderabad
Posted: 09/11/2025
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: LAN, Wi-Fi, IPAM, DHCP EXPERT REQUIRED - The Level 3 Network Engineer will have deep expertise in LAN, Routing, Wi-Fi, DHCP, IPAM, and Cisco Identity Services Engine (ISE). This role requires advanced troubleshooting skills, solution design capabilities, and the ability to lead and support enterprise network operations. The ideal candidate will hold a Cisco CCIE Enterprise Wireless or CCIE Security certification and possess working knowledge of Splunk for network log analysis.? The role focuses on providing escalation support, leading complex change implementations, and ensuring network service quality in a large-scale, multi-site environment.? Roles & Responsibilities: - Act as an L3 escalation point for complex issues across LAN, routing, Wi-Fi, DHCP, IPAM, and Cisco ISE.? - Responsible for managing action plans and future requests, including automation initiatives.? - Troubleshoot advanced LAN and routing solutions in campus and branch environments.? - Lead issue resolution involving wireless networks, including controller configurations, SSIDs, and client access problems.? - Manage and fine-tune IPAM and DHCP configurations, ensuring high availability and proper IP allocations.? - Maintain and troubleshoot Cisco ISE policies related to authentication, profiling, and posture assessment.? - Use Splunk to correlate network events, analyze logs, and support root cause analysis.? - Collaborate with architecture, security, and operations teams on network projects and upgrades.? - Provide guidance and technical leadership to L1.5/L2 support teams.? - Document solutions, create and maintain SOPs, and contribute to knowledge base development. Professional & Technical Skills: -5–12 years of experience in enterprise network operations and engineering roles.? - Deep knowledge and hands-on experience with:? - LAN switching, routing protocols (OSPF, BGP), Wireless technologies (Cisco WLC, APs)? - IPAM, DHCP, DNS services, Cisco ISE administration and troubleshooting? - Experience designing and implementing secure access control frameworks.? - Good understanding of enterprise security standards and network segmentation.? - Basic working knowledge of Splunk, ThousandEyes for log analysis and alerting.? - Familiarity with ITSM and change management processes in enterprise environments. Additional Information: - Strong analytical and problem-solving skills? - Excellent communication and stakeholder management? - Ability to lead high-severity incident resolution and provide RCA? - Comfortable mentoring junior engineers and participating in solution design discussions? - Proactive mindset with attention to detail and documentation - Certification - Cisco CCIE Enterprise Wireless or Cisco CCIE Security15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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