Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Provide efficient Service Desk Voice Support. - Ensure timely resolution of client issues. - Maintain a high level of client satisfaction. - Collaborate with technical teams to resolve complex issues. - Document and track all client interactions for future reference. - Contribute to continuous improvement initiatives. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support. - Strong troubleshooting skills in resolving client issues. - Excellent communication and interpersonal abilities. - Ability to work under pressure and meet deadlines. - Good To Have Skills: Experience with ITIL framework. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required.