Application Tech Support Practitioner
Accenture
0 - 2 years
Gurugram
Posted: 9/9/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Quality Management
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define a client issue and interpret and design a resolution. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Assist clients in troubleshooting and resolving technical issues. - Provide timely and effective technical support to clients via phone, email, or chat. - Identify and escalate complex issues to the appropriate teams. - Collaborate with cross-functional teams to resolve client issues. - Document and maintain accurate records of client interactions and issue resolutions. - Contribute to the continuous improvement of support processes and procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Quality Management. - Strong understanding of IT service management principles and best practices. - Excellent problem-solving and analytical skills. - Effective communication and interpersonal skills. - Good To Have Skills: Experience with incident management tools such as ServiceNow or Remedy. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Quality Management. - This position is based at our Gurugram office. - A 15 years full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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