Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Windows Desktop Management
Good to have skills : Customer Service Operations
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth system operations. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Provide ongoing support to clients, addressing their technical issues and ensuring their satisfaction. - Troubleshoot system or application problems, identifying the root cause and implementing effective solutions. - Collaborate with cross-functional teams to resolve complex technical issues and improve system performance. - Document and maintain accurate records of client interactions, technical issues, and resolutions. - Stay up-to-date with the latest industry trends and technologies to continuously enhance your technical skills. - Contribute to the development and improvement of support processes and procedures. - Assist in training new team members and sharing knowledge with colleagues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management. - Good To Have Skills: Experience with Customer Service Operations. - Strong understanding of IT support principles and best practices. - Knowledge of troubleshooting techniques for software and hardware issues. - Familiarity with remote desktop tools and ticketing systems. - Excellent communication and interpersonal skills to effectively interact with clients and team members. - Ability to prioritize and manage multiple tasks in a fast-paced environment. - Analytical thinking and problem-solving abilities to quickly identify and resolve technical issues. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management. - This position is based at our Gurugram office. - A 15 years full-time education is required.