Application Tech Support Practitioner
Accenture
5 - 7 years
Gurugram
Posted: 9/9/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : Graduation
Summary: As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, interpreting and designing resolutions based on deep product knowledge, and ensuring world-class systems are running smoothly. Roles & Responsibilities: - Provide service desk voice support to clients, accurately defining and interpreting issues to design effective resolutions. - Manage service desk operations, ensuring world-class systems are running smoothly. - Interface with clients to maintain ongoing communication and provide exceptional customer service. - Utilize deep product knowledge to accurately define and interpret client issues, designing effective resolutions to ensure client satisfaction. Professional & Technical Skills: - Must To Have Skills: Experience in Service Desk Voice Support and Service Desk Management. - Good To Have Skills: Knowledge of Cloud Technologies and Application Support. - Strong communication skills and ability to interface with clients effectively. - Ability to accurately define and interpret client issues, designing effective resolutions based on deep product knowledge. - Experience in managing service desk operations and ensuring world-class systems are running smoothly. Additional Information: - The candidate should have a minimum of 5 years of experience in Service Desk Management. - The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Gurugram office.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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