Application Tech Support Practitioner
Accenture
3 - 5 years
Gurugram
Posted: 9/9/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Citrix Virtual Apps and Desktop Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Citrix Virtual Apps and Desktop Administration system. You will be dedicated to quality and use exceptional communication skills to ensure the smooth operation of our world-class systems. With your deep product knowledge, you will accurately define client issues and design effective resolutions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Provide ongoing support and troubleshooting for the Citrix Virtual Apps and Desktop Administration system. - Collaborate with clients to accurately define and understand their issues. - Interpret and design effective resolutions based on deep product knowledge. - Maintain strong communication with clients to ensure their satisfaction. - Continuously improve the system's performance and efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration. - Good To Have Skills: Experience with virtualization technologies. - Strong understanding of Citrix Virtual Apps and Desktop Administration architecture. - Experience in managing and troubleshooting Citrix Virtual Apps and Desktop Administration environments. - Knowledge of Citrix policies, profiles, and application delivery methods. - Familiarity with Citrix Provisioning Services and Citrix NetScaler. - Solid grasp of Windows Server and Active Directory administration. - Experience in scripting and automation for Citrix Virtual Apps and Desktop Administration. Additional Information: - The candidate should have a minimum of 3 years of experience in Citrix Virtual Apps and Desktop Administration. - This position is based at our Gurugram office. - A 15 years full time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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