Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Network Infrastructures
Good to have skills : SD-WAN Operations
Minimum 5 year(s) of experience is required
Educational Qualification : Graduated CCNP certification in Routing switching and ITIL Certifications

Role: LAN/WAN-Routing, switching (Cisco Wireless, Cisco DNAC, Cisco ISE, Versa SDWAN, routers, switches, Nexus, SolarWinds, Open Gear) Must Have: (1) Good Knowledge in SD-WAN (Versa) Products. (2) Good Knowledge in Cisco DNAC and Cisco ISE. (3) Good Knowledge in Cisco Wireless Products. (4) Good Knowledge in Cisco Enterprise Network Products Switches: Cisco Catalyst 6800 Series Campus Backbone Switches Cisco Catalyst 6500 Series Campus Backbone Switches Cisco Catalyst 4500-X Series Distribution Switches Cisco Catalyst 4500E Series Modular Access Switches Cisco Catalyst 3850 Series Stackable Access Switches Cisco Catalyst 3750-X Series Switches Cisco Catalyst 3650 Series Switches Cisco Catalyst 2960-X Series Stackable Access Switches Datacenter Switches: Nexus 7000 Series/5000 Series Routers: Branch Routers: Cisco 3900 Series Integrated Services Router Cisco 2900 Series Integrated Services Router Cisco 1900 Series Integrated Services Router Cisco 800 Series Integrated Services Router Network Edge Routers: ASR 1000 Series Aggregation Services Router Service Provider Routers: ASR 9000 /ASR 1000 Series Routers Cisco 7600 Series Routers Cisco XR 12000/12000 Series Router ASR 903 Series Aggregation Router (5) Good Knowledge in SolarWinds and OpenGear. Responsibilities: Network Implementation LAN/WAN, including: routers, switches, Cisco WAAS, Load balancers, with MPLS and VPN, 7 Plus Years experience. Prepped and researched proposed changes to customer's network before implementation. Tested new network setups in a Lab environment before migrating to production network. Planned and scheduled with Project Managers date of proposed change before implementation. Managed and implemented network migrations (SD-WAN (Versa), ISE, Wireless, Routers, Switches, MPLS, VPN, data center) Created and maintained full network implementation documents and technical drawings for each project. Researched on new design and implementation to solve current and future issues in enterprise network. Consulted with external customer's to provide network solutions for different network projects. Worked closely with customer's assigned project managers to meet the expected deadlines on projects. Certifications: CCNP certification in Routing & switching ITIL Certifications Other Areas: Service Operations & Delivery experience Good communication skills. Should be able to communicate assertively over conference calls. Must be READY for 24 x7 support Good team player Nice to Have: Team Management Skills Training Skills CCIE R & S Certified CCNA - Wireless Certified