Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Japanese Language
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : Graduate

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. You will play a crucial role in ensuring client satisfaction and maintaining the smooth functioning of our systems. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Assist clients in troubleshooting technical issues and provide timely resolutions. - Effectively communicate with clients to understand their concerns and provide appropriate solutions. - Collaborate with cross-functional teams to resolve complex technical issues. - Maintain accurate records of client interactions and technical issues. - Identify and escalate priority issues to the appropriate teams. - Stay updated with the latest product knowledge and industry trends. - Provide training and guidance to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Japanese, and Service Desk Voice Support. - Good To Have Skills: Experience with ITIL framework. - Strong understanding of IT service management principles and best practices. - Excellent communication and interpersonal skills. - Ability to troubleshoot and resolve technical issues efficiently. - Knowledge of incident management and problem-solving techniques. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A Graduate degree is required.