Application Tech Support Practitioner
Accenture
2 - 4 years
Gurugram
Posted: 9/9/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft 365
Good to have skills : No Technology Speciality
Minimum 2 year(s) of experience is required
Educational Qualification : A 15 Years of full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve resolving client issues, communicating with clients and internal teams, and ensuring the smooth functioning of our systems. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Resolve client issues by analyzing and understanding their requirements. - Interpret and design resolutions based on deep product knowledge. - Communicate effectively with clients and internal teams to ensure smooth functioning of systems. - Collaborate with cross-functional teams to address client issues and provide timely solutions. - Stay updated with the latest product knowledge and industry trends. - Provide technical support and guidance to clients. - Identify and escalate critical issues to the appropriate teams. - Document and maintain accurate records of client interactions and resolutions. - Assist in the testing and implementation of system upgrades and enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft 365. - Good To Have Skills: Experience with cloud-based applications. - Strong understanding of system and application troubleshooting. - Knowledge of networking concepts and protocols. - Familiarity with ITIL framework and incident management processes. Additional Information: - The candidate should have a minimum of 2 years of experience in Microsoft 365. - This position is based at our Gurugram office. - A 15 Years of full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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