Application Tech Support Practitioner
Accenture
10 - 12 years
Gurugram
Posted: 9/9/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Configuration Database & CI Management
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : Graduate with 15 years of education
Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Key Responsibilities: - 1. Act as a project management lead for the HAM CMDB delivery projects. 2. Provide end to end support for managing the HAM CMDB engagements. 3. Leads a team of Specialists and analysts for ensuring defect free client deliverables and meeting all KPIs. 4. Maintain currency on policy and process documents. 5. Configure, develop, enhance, and implement application maps using service mapping. 6. Handling Stakeholders and conducting scheduled cadence with them. Technical Experience: - 1. Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera, Snow SLM, SCCM. 2. Minimum 10- 12 years of experience in ITAM delivery and 10 years of experience in IT asset / CMDB management. 3. Should have very good understanding of CSDM and Service Mapping concepts and should have applied this on previous engagements. Professional Attributes: - 1. Excellent communication written and oral and interpersonal skills. 2. Strong communication and presentation skills. 3. Should be open to manage and oversee multiple projects. 4. Desirable certified Asset manager- CITAM. Educational Qualification: - Graduate with 15 years of education Additional Information: - Flexible Working hours
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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