Application Tech Support Practitioner
Accenture
5 - 7 years
Coimbatore
Posted: 01/05/2025
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : IBM DB2 Database Administration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting and resolving technical issues, and ensuring the smooth operation of our systems. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure timely resolution of client issues and technical problems. - Collaborate with clients to understand their needs and provide appropriate solutions. - Troubleshoot and resolve technical issues related to the system or application. - Ensure the smooth operation of systems by monitoring performance and addressing any issues. - Manage and prioritize support tickets to meet client expectations. - Document and maintain accurate records of client interactions and issue resolutions. - Stay up-to-date with the latest industry trends and technologies to provide effective support. - Train and mentor junior team members to enhance their technical skills. - Contribute to the continuous improvement of support processes and procedures. - Participate in meetings and discussions to provide insights and recommendations. - Collaborate with cross-functional teams to address complex technical challenges. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM DB2 Database Administration. - Good To Have Skills: Experience with Oracle Database Administration. - Strong understanding of database management principles and best practices. - Experience in performance tuning and optimization of database systems. - Knowledge of backup and recovery procedures for databases. - Familiarity with database security and access control. - Ability to troubleshoot and resolve database-related issues. - Excellent problem-solving and analytical skills. Additional Information: - The candidate should have a minimum of 5 years of experience in IBM DB2 Database Administration. - This position is based at our Bengaluru office. - A 15 years full-time education is required.15 years full time education
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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