Application Tech Support Practitioner
Accenture
3 - 5 years
Chennai
Posted: 9/9/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Avamar Backup Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : Graduate
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Avamar Backup Administration system. You will use exceptional communication skills to accurately define client issues and design resolutions based on deep product knowledge. Your dedication to quality and problem-solving abilities will ensure the smooth operation of our world-class systems. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide technical support to clients and resolve their issues in a timely manner. - Collaborate with cross-functional teams to troubleshoot and resolve complex technical problems. - Document and maintain accurate records of client interactions and solutions provided. - Stay up-to-date with the latest advancements in Avamar Backup Administration and related technologies. - Identify opportunities for process improvements and suggest innovative solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Avamar Backup Administration. - Good To Have Skills: Experience with data backup and recovery solutions. - Strong understanding of backup and recovery concepts and best practices. - Experience in troubleshooting and resolving issues related to Avamar Backup Administration. - Knowledge of scripting languages such as PowerShell or Python. - Familiarity with storage technologies and protocols. - Excellent problem-solving and analytical skills. - Effective communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 3 years of experience in Avamar Backup Administration. - This position is based at our Chennai office. - A Graduate degree is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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