Application Tech Support Practitioner
Accenture
3 - 5 years
Chennai
Posted: 9/9/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Procurement Strategy and Planning
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years of mandatory full time education
Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve accurately defining client issues and designing effective solutions based on deep product knowledge and exceptional communication skills. Roles & Responsibilities: - Provide ongoing support to clients, acting as the interface between the client and the system or application. - Accurately define client issues and interpret and design effective solutions based on deep product knowledge. - Ensure the smooth functioning of systems and applications, using exceptional communication skills to keep world-class systems running. - Collaborate with cross-functional teams to resolve complex issues and ensure client satisfaction. Professional & Technical Skills: - Must To Have Skills: Experience in Procurement Strategy and Planning. - Good To Have Skills: Knowledge of ITIL processes and experience in ServiceNow. - Strong understanding of system and application support, with experience in troubleshooting and problem-solving. - Excellent communication skills, with the ability to effectively interface with clients and cross-functional teams. - Experience in managing and prioritizing multiple tasks and projects simultaneously. Additional Information: - The candidate should have a minimum of 3 years of experience in Procurement Strategy and Planning. - This position is based at our Chennai office.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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