Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : ServiceNow IT Service Management
Good to have skills : NA
Minimum 18 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the ServiceNow IT Service Management system. With exceptional communication skills, you will ensure the smooth operation of our world-class systems. Your deep product knowledge will enable you to accurately define client issues and design effective resolutions. Roles & Responsibilities: - Expected to be a SME with deep knowledge and experience. - Should have influencing and Advisory skills. - Engage with multiple teams and responsible for team decisions. - Expected to provide solutions to problems that apply across multiple teams, and provide solutions to business area problems. - Collaborate with clients to understand their system or application issues. - Interpret client issues and design effective resolutions based on deep product knowledge. - Communicate with clients to ensure their satisfaction and address any concerns. - Provide technical support and troubleshooting for the ServiceNow IT Service Management system. - Collaborate with cross-functional teams to resolve complex technical issues. - Stay up-to-date with the latest industry trends and advancements in ServiceNow IT Service Management. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management. - Good To Have Skills: Experience with ITIL framework. - Strong understanding of IT service management principles and best practices. - Experience in incident management, problem management, and change management processes. - Knowledge of ITIL processes and their implementation in ServiceNow IT Service Management. - Familiarity with ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog. - Ability to analyze and troubleshoot complex technical issues in ServiceNow IT Service Management. - Excellent communication and interpersonal skills to effectively interact with clients and cross-functional teams. Additional Information: - The candidate should have a minimum of 18 years of experience in ServiceNow IT Service Management. - This position is based at our Chennai office. - A 15 years full time education is required.