Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support, Japanese
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : Graduate

Summary: As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support to clients in Japanese language. Your typical day will involve managing service desk operations and ensuring timely resolution of client issues. Roles & Responsibilities: - Provide service desk voice support to clients in Japanese language, ensuring timely resolution of client issues. - Manage service desk operations, including incident management, problem management, and change management. - Collaborate with cross-functional teams to ensure seamless service delivery to clients. - Maintain accurate records of service desk activities and ensure compliance with service level agreements (SLAs). - Identify opportunities for service improvement and implement best practices to enhance service quality. Professional & Technical Skills: - Must To Have Skills: Service Desk Voice Support, Japanese. - Good To Have Skills: Knowledge of ITIL framework. - Strong understanding of service desk management principles and practices. - Experience in incident management, problem management, and change management. - Excellent communication skills in Japanese and English. - Ability to work in a fast-paced environment and manage multiple priorities. Additional Information: - The candidate should have a minimum of 0-2 years of experience in service desk management. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering high-quality service desk support. - This position is based at our Bengaluru office.