Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : Service Desk Voice Support
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Provide ongoing support to clients, ensuring their systems or applications are running smoothly. - Interpret client issues and design effective resolutions based on your deep product knowledge. - Maintain a high level of communication with clients, keeping them informed of progress and updates. - Collaborate with internal teams to troubleshoot and resolve complex technical issues. - Document and track client issues, resolutions, and any additional information. - Continuously update your product knowledge to stay up-to-date with the latest features and enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Good To Have Skills: Experience with Service Desk Voice Support. - Strong understanding of IT support principles and best practices. - Excellent communication and interpersonal skills to effectively interact with clients. - Ability to accurately diagnose and troubleshoot technical issues. - Knowledge of incident management and problem management processes. - Familiarity with ticketing systems and service desk tools. - Ability to work in a fast-paced environment and handle multiple priorities. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management. - This position is based at our Bengaluru office. - A 15 years full-time education is required.