Application Tech Support Practitioner
Accenture
0 - 2 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : Graduate
Summary: As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support in Japanese. Your typical day will involve managing service desk operations and ensuring timely resolution of client issues. Roles & Responsibilities: - Provide service desk voice support in Japanese, managing service desk operations and ensuring timely resolution of client issues. - Interpret and design a resolution based on deep product knowledge, accurately defining client issues. - Collaborate with cross-functional teams to ensure world-class systems are running smoothly. - Communicate technical findings effectively to stakeholders, utilizing exceptional communication skills. - Stay updated with the latest advancements in service desk management, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Proficiency in Japanese, Service Desk Voice Support. - Good To Have Skills: Experience in Service Desk Management. - Strong understanding of IT operations and service desk management. - Experience in managing service desk operations and ensuring timely resolution of client issues. - Solid grasp of communication skills and ability to collaborate with cross-functional teams. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management. - The ideal candidate will possess a strong educational background in IT operations or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Gurugram office.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).