Application Tech Support Practitioner
Accenture
7 - 9 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : IT Infrastructure Operations
Good to have skills : ServiceNow
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years of Full time education is required
Summary: ECS Customer Onboarding Role: - Client/ Customer Onboarding - Onboarding of SAAS application role - who has experience in introducing a new "service" or Product to client or customer in Cloud environment - Any new service which needs to be introduced to client or customer goes through this channel. SI Role will have to align with multiple stakeholders starting from Sales/ Presales/ IT/ Development/ architecture team. - Must take ownership and drive topics to closure. - Identify frequent issues during this product/service introduction and perform RCA and come up with corrective actions Roles & Responsibilities: - Provide ongoing support to clients, acting as the interface between the client and the system or application. - Utilize exceptional communication skills to accurately define client issues and interpret and design resolutions based on deep product knowledge. - Ensure the smooth functioning of systems and applications, utilizing your expertise in IT Infrastructure Operations. - Collaborate with cross-functional teams to deliver impactful data-driven solutions. - Stay updated with the latest advancements in IT Infrastructure Operations, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Expertise in IT Infrastructure Operations, Incident, Service Request and Change Request Management. - Good To Have Skills: Experience with ServiceNow, JIRA, HP-Service center. - Strong understanding of systems and applications. - Exceptional communication skills. - Experience collaborating with cross-functional teams. - Solid grasp of the latest advancements in IT Infrastructure Operations. Additional Information: - The candidate should have a minimum of 7-9 years of experience in Transition Projects, Service Introduction. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful data-driven solutions. - This position is based at our Bengaluru office.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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