Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Micro Focus Operations Manager i
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : Bachelor degree or Engineering and 15 years of full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Micro Focus Operations Manager i system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve troubleshooting client issues, providing technical support, and ensuring the smooth functioning of the Micro Focus Operations Manager i system or application. Roles & Responsibilities: a. Handling OBM/SL1 deployment (on-prem + cloud), migrations and operational support of multi tenant OBM/SL1 solution. b. In-depth knowledge of OBM Architecture and handling large - scale workloads on HA mode. c. High level OBM Administration - SBEC, TBEA, Event correlation, Runbooks, Event flood handling & OOTB Automation. d. Intergration of OBM with various MF applications - SiteScope, APM, uCMDB, OO, OpsCX, OpsAgent. e. Database profiling and querying database to analyse event patterns & RCA. f. RTSM Administration and handling RTSM related issues. g. Manual scripts for automation of processes using traditional scripting using Perl, Python. h. Deep understanding of Operations Agent workflow and profound troubleshooting of Ops Agent related issues. i. Intense OBM troubleshooting & analysis, RCA analysis. Professional & Technical Skills: a. Min 7 - 10 years of OBM / OMi/SL1 experience to handle L3 / L4 level of tasks. b. Installation, Upgradation, Migration of Operations Bridge Manager (OBM)/SL1. c. Extensive OBM operational support to quickly handle large cluster environment. d. Cloud Deployments & Migrations (AWS + Azure). e. Database support on Postgres, Oracle, MS SQL, RDS. f. Knowledgable on Cloud technologies - AWS & Azure. g. Posses knowledge and hands on multiple MF suite - APM,BPM,uCMDB,SiteScope,OpsCX. h. Scripting - Perl, Python, Shell, Groovy for any cutomization and automation. i. Worked on SL1 with SaaS/On-Prem Environment a. Good understanding of ITIL framework b. Flexible to work in 24x7 environment c. Should have knowledge of SLAs OLAs and KPIs d. Well versed corporate ethics and compliance e. Team player who also works well independently self-motivated f. Work on the service improvement programs. Additional Information: - The candidate should have a minimum of 5 years of experience in Micro Focus Operations Manager i. - This position is based at our Bengaluru office. - Bachelor degree or Engineering and 15 years of full time education.