Application Tech Support Practitioner
Accenture
5 - 7 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : SailPoint IdentityIQ
Good to have skills : Java
Minimum 7.5 year(s) of experience is required
Educational Qualification : Graduate
Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems or applications. Your typical day will involve using your expertise in SailPoint IdentityIQ and Java to accurately define and resolve client issues. Roles & Responsibilities: - As a SailPoint Developer on the Technical Devops Team your responsibilities include: - Coding and developing by applying and design/code best practices - Completing specific technical Production Service Acceptance (PSA) deliverables - Creating and completing work tasks in Azure DevOps (ADO) - Participating in scrum refinement meetings by asking clarifying questions in order to provide accurate estimates - Actively participating in all Scrum ceremonies - Raising risks and issues and identifying mitigation plans - Awareness of various security products, IDAM products, execution methodologies and processes - Must possess the technical/functional skills necessary to understand and manage consulting as well as system integration project engagements Professional & Technical Skills: - SailPoint Identity and Access Management (IIQ) - JAVA, J2EE development with SailPoint - XML Beanshell -SAML -LDAP concepts - Quick Learner - Must To Have Skills: Expertise in SailPoint IdentityIQ. - Good To Have Skills: Proficiency in Java. - Strong understanding of software/application/cloud tech support. - Experience in accurately defining and resolving client issues. - Exceptional communication skills for effective collaboration with cross-functional teams. - Ability to stay updated with the latest advancements in SailPoint IdentityIQ and Java. Additional Information: - The candidate should have a minimum of 7.5 years of experience in SailPoint IdentityIQ. - The ideal candidate will possess a strong educational background in information technology operations, computer science, or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Bengaluru office.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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