Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Splunk Administration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting and resolving technical issues, and ensuring the smooth functioning of the system or application. Roles & Responsibilities: a: Standardized Splunk agent deployment, configuration and maintenance across a variety of UNIX and Windows platforms b: Experience with Splunk Searching and Reporting, Knowledge Objects administration, Clustering and Forwarder Management c: Support Splunk on Unix, Linux and Windows-based platforms Professional & Technical Skills: a: Excellent customer facing skills b: Experience working with a global team c: Strong analytical and problem-solving skills d: Good verbal and written communication skill a: At least 5+ years of experience in IT with minimum 3 years in Splunk b: Skills in technical areas which support the deployment and integration of Splunk based solutions, Splunk Apps and Add-ons for monitoring and data integrations- including Infrastructure, Network, OS, DB, Middleware, Storage; Virtualization, Cloud Architectures etc. c: Good to have knowledge on Java scripting, Python, shell scripting-based development Additional Information: - The candidate should have a minimum of 5 years of experience in Splunk Administration. - This position is based at our Bengaluru office. - A 15 years full-time education is required.