Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Endpoint Configuration Manager
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : Proactive Tagging

Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems or applications. Your typical day will involve accurately defining client issues and designing effective solutions based on deep product knowledge of Microsoft Endpoint Configuration Manager. Roles & Responsibilities: - Provide ongoing support to clients, acting as the interface between the client and the system or application. - Accurately define client issues and interpret and design effective solutions based on deep product knowledge of Microsoft Endpoint Configuration Manager. - Ensure the smooth functioning of systems or applications, using exceptional communication skills to keep world-class systems running. - Collaborate with cross-functional teams to resolve complex issues and ensure timely resolution of client issues. Professional & Technical Skills: - Must To Have Skills: Deep product knowledge of Microsoft Endpoint Configuration Manager. - Good To Have Skills: Experience with other Microsoft technologies such as Active Directory, Exchange, and SharePoint. - Strong understanding of IT operations and support processes. - Experience with troubleshooting and problem-solving techniques. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 7.5 years of experience in Microsoft Endpoint Configuration Manager. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering exceptional support solutions. - This position is based at our Bengaluru office.