Application Tech Support Practitioner
Accenture
5 - 7 years
Bengaluru
Posted: 01/05/2025
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : SailPoint IdentityIQ
Good to have skills : Java
Minimum 7.5 year(s) of experience is required
Educational Qualification : Graduate
Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems or applications. Your typical day will involve using your expertise in SailPoint IdentityIQ and Java to accurately define and resolve client issues. Roles & Responsibilities: - As a SailPoint Developer on the Technical Devops Team your responsibilities include: - Coding and developing by applying and design/code best practices - Completing specific technical Production Service Acceptance (PSA) deliverables - Creating and completing work tasks in Azure DevOps (ADO) - Participating in scrum refinement meetings by asking clarifying questions in order to provide accurate estimates - Actively participating in all Scrum ceremonies - Raising risks and issues and identifying mitigation plans - Awareness of various security products, IDAM products, execution methodologies and processes - Must possess the technical/functional skills necessary to understand and manage consulting as well as system integration project engagements Professional & Technical Skills: - SailPoint Identity and Access Management (IIQ) - JAVA, J2EE development with SailPoint - XML Beanshell -SAML -LDAP concepts - Quick Learner - Must To Have Skills: Expertise in SailPoint IdentityIQ. - Good To Have Skills: Proficiency in Java. - Strong understanding of software/application/cloud tech support. - Experience in accurately defining and resolving client issues. - Exceptional communication skills for effective collaboration with cross-functional teams. - Ability to stay updated with the latest advancements in SailPoint IdentityIQ and Java. Additional Information: - The candidate should have a minimum of 7.5 years of experience in SailPoint IdentityIQ. - The ideal candidate will possess a strong educational background in information technology operations, computer science, or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Bengaluru office.Graduate
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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