Application Tech Support Practitioner
Accenture
5 - 7 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : SAP Master Data Governance MDG Tool
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the SAP Master Data Governance MDG Tool. Dedicated to quality, you will use exceptional communication skills to keep our world-class systems running. You will accurately define client issues and interpret and design resolutions based on deep product knowledge. Your typical day will involve providing technical support to clients, troubleshooting system issues, and collaborating with cross-functional teams to ensure smooth operations. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Collaborate with clients to understand their technical issues and provide timely resolutions. - Troubleshoot system issues and perform root cause analysis. - Ensure smooth operations of the SAP Master Data Governance MDG Tool. - Conduct training sessions for clients to enhance their understanding of the tool. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Master Data Governance MDG Tool. - Strong understanding of data governance principles and best practices. - Experience in implementing and configuring the SAP Master Data Governance MDG Tool. - Knowledge of SAP ERP systems and integration with the MDG Tool. - Experience in data modeling and data mapping. - Good To Have Skills: Experience with SAP S/4HANA and other SAP modules. Additional Information: - The candidate should have a minimum of 7.5 years of experience in SAP Master Data Governance MDG Tool. - This position is based at our Bengaluru office. - A 15 years full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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