Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Splunk Administration
Good to have skills : UNIX Shell Scripting
Minimum 3 year(s) of experience is required
Educational Qualification : a 15 years of full time education

Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems or applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your expertise in Splunk Administration and UNIX Shell Scripting. Must have Skills : Splunk Administration Good to Have Skills : UNIX Shell Scripting Roles & Responsibilities: a: Provide ongoing support to clients, acting as the interface between the client and the system or application. b: Accurately define client issues and interpret and design resolutions based on deep product knowledge. c: Utilize expertise in Splunk Administration and UNIX Shell Scripting to ensure the smooth functioning of systems or applications. d: Collaborate with cross-functional teams to identify and resolve complex technical issues. e: Maintain exceptional communication skills to ensure world-class systems are running smoothly. Technical Experience : a: At least 5 years of experience in IT with minimum 3 years in Splunk b: Skills in technical areas which support the deployment and integration of Splunk based solutions, Splunk Apps and Add-ons for monitoring and data integrations- including Infrastructure, Network, OS, DB, Middleware, Storage; Virtualization, Cloud Architectures etc, c: Good to have knowledge on Java scripting, Python, shell scripting-based development Professional & Technical Skills: a: Must To Have Skills: Expertise in Splunk Administration. b: Good To Have Skills: UNIX Shell Scripting. c: Strong understanding of system or application support. d: Experience in identifying and resolving complex technical issues. e: Excellent communication skills. f: Ability to work collaboratively in cross-functional teams. Additional Information: a: The candidate should have a minimum of 3 years of experience in Splunk Administration. b: The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. c: This position is based at our Bengaluru office. d: Good verbal and written communication skill