Application Tech Support Practitioner
Accenture
5 - 7 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Oracle Fusion Middleware Administration
Good to have skills : UNIX Shell Scripting, Apache Tomcat Administration
Minimum 5 year(s) of experience is required
Educational Qualification : BTech
Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems or applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Roles & Responsibilities: - Act as the primary point of contact for clients, providing ongoing support and ensuring the smooth functioning of systems or applications. - Accurately define client issues and interpret and design effective solutions based on deep product knowledge. - Collaborate with cross-functional teams to resolve complex issues and ensure timely resolution. - Maintain accurate documentation of client issues and resolutions, utilizing ticketing systems and other tools as necessary. Professional & Technical Skills: - Must To Have Skills: Experience in Oracle Fusion Middleware Administration. - Good To Have Skills: Experience in UNIX Shell Scripting and Apache Tomcat Administration. - Strong understanding of system or application architecture and infrastructure. - Experience in troubleshooting and resolving complex technical issues. - Excellent communication and interpersonal skills, with the ability to effectively interface with clients and cross-functional teams. Additional Information: - The candidate should have a minimum of 5 years of experience in Oracle Fusion Middleware Administration. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering high-quality technical support. - This position is based at our Bengaluru office.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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