Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : IBM DB2
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Manage and resolve client issues promptly and effectively. - Interpret client requirements and design appropriate solutions. - Ensure smooth operations of systems and applications. - Collaborate with clients to understand their needs and provide technical support. - Stay updated with product knowledge and industry trends. - Identify areas for improvement and implement necessary changes. - Train and mentor junior team members. - Conduct regular performance evaluations and provide feedback. - Maintain documentation of client issues and resolutions. - Coordinate with cross-functional teams to address client concerns. - Ensure compliance with company policies and procedures. Technical Skills and Knowledge Required: Technical Proficiency: In-depth knowledge of DB2 for z/OS, SQL,SPUFI, IBM Data Studio, CA Tools For DB2 (RC Query, Migrator, Log Analyzer, etc), BMC Utilities, CA Utilities, IBM Utilities, File Manager For DB2, InfoSphere CDC Mainframe Technologies: Z/OS, JCL, REXX, CLIST, ESP scheduler Performance Monitoring Tools: IBM OMEGAMON, CA Thread Terminator, IBM Query Monitor, IBM Tivoli Enterprise Portal, Dynatrace, (other monitoring software is owned but not implemented at the moment ex Detector/Subsystem Analyzer) Version Control Systems: .Changeman Security Tools: RACF Operating Systems: Z/OS DB2 System Version: V12M510 & V13M100 Scripting Languages: REXX, JCL, CLIST Analytical Skills: Ability to analyze performance data and identify optimization opportunities. Problem-Solving: Strong troubleshooting skills to resolve complex database issues. Security Awareness: Understanding of database security principles and practices. Communication: Effective communication skills to work with cross-functional teams. Additional Information: - The candidate should have a minimum of 5-6 years of experience in IBM DB2. - A 15 years full-time education is required.