Application Tech Support Practitioner
Accenture
4 - 6 years
Bengaluru
Posted: 11/19/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Netapp Storage Area Network (SAN) Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring the smooth functioning of the system or application. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide ongoing support to clients, addressing their technical issues and ensuring their satisfaction. - Troubleshoot system or application problems and provide timely resolutions. - Collaborate with the team to identify and implement improvements to enhance system performance. - Stay updated with the latest industry trends and technologies to provide effective support. - Assist in the development and maintenance of technical documentation. - Conduct training sessions for clients to enhance their understanding of the system or application. Professional & Technical Skills: - Must To Have Skills: Proficiency in Netapp Storage Area Network (SAN) Administration. - Good To Have Skills: Experience with Storage Area Networks (SAN) Architecture and Design. - Strong understanding of storage area networks (SAN) administration principles and best practices. - Experience in configuring and managing Netapp storage systems. - Knowledge of SAN protocols such as Fibre Channel and iSCSI. - Familiarity with storage virtualization technologies. - Ability to troubleshoot and resolve SAN-related issues. - Excellent analytical and problem-solving skills. Additional Information: - The candidate should have a minimum of 4-6 years of experience in Netapp Storage Area Network (SAN) Administration. - A 15 years full-time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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