Application Tech Support Practitioner
Accenture
3 - 5 years
Bengaluru
Posted: 12/2/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : HPE Network Management Center
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 yrs of minimum education
Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve accurately defining client issues, interpreting and designing resolutions, and utilizing exceptional communication skills to maintain world-class systems. Roles & Responsibilities: a. NNM/NPS/NA/iSPI's Installation/Upgrade with Application Failover and HA Environment. b. NNM Integration with multiple MF Tools as well as 3rd party tools. c. NNM/NA discovery and DDP Installation d. Configuring LDAP, SMTP and SSL on NNM/NA. e. Performing Router, Switches, Firewall, Load balancer discovery/troubleshooting. f. Troubleshooting of discovery failure and integration related issues. g. NPS Standard and customization reports and scheduling. h. Experience on NNM/NPS/NA/iSPI migration. Professional & Technical Skills: a. Integration with NPS/NA/UCMDB, OBM and 3rd party tools like mywizard. b. Basic and Advanced Discovery Knowledge. c. NNM/NPS/NA console, custom poll, SNMP Traps, monitoring setting. d. Scripting - Perl, Shell, etc. for any customization and automation in NNM. Professional Experience: a. Good understanding of ITIL framework b. Flexible to work in 24x7 environment c. Should have knowledge of SLAs OLAs and KPIs d. Well versed corporate ethics and compliance e. Team player who also works well independently self-motivated f. Work on the service improvement programs. Additional Information: - The candidate should have a minimum of 3 years of experience in HPE Network Management Center. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Bengaluru office.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).