Application Tech Support Practitioner
Accenture
3 - 5 years
Bengaluru
Posted: 9/9/2024
Job Description
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Netapp Network Attached Storage (NAS) Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth system operations. Roles & Responsibilities: Should have sound experience in providing L2/L3 support for Storage Management and support on NetApp Cluster mode Design and implement NetApp storage systems including installation, configuration, software upgrades, and storage provisioning. Administer Fiber Channel SAN fabrics, including installation, configuration, zoning, software upgrades, and maintenance of switches. Design and Configure Replication for Disaster Recovery using Snapmirror and other NetApp tools Plan and implement best practices for NAS and SAN solutions. Create and update documentation for storage procedures. Professional & Technical Skills: Should have sound experience in NetApp C Mode (Data Ontap), NetApp HCI, MetroCluster, HP3par and Pure technologies, RAID Levels, Flashpool and Flexclone. Good knowledge on CIFS, NFS, ISCSI and FCP protocols. Experience with installation, configuration and management of storage arrays and switches expected. Experience with Brocade and Cisco SAN Switches. Experience on Storage Pools, Tiering, LUN masking and zoning. Proven skills in understanding customer storage requirements, implementing Fiber Channel and iSCSI SAN solutions, and integrating different operating systems and applications. Should have knowledge about the ITIL framework. Good technical expertise on Snap Center Relevant certifications will be an added advantage. Strong written and verbal communication skills, interpersonal skills. Strong time management skills, problem solving and analytical skills. Perform team management roles Due to the 24X7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, and holidays. Additional Information: - The candidate should have a minimum of 3 years of experience in Netapp Network Attached Storage (NAS) Administration. - This position is based at our Bengaluru office. - A 15 years full-time education is required. - Good to have Skill HP3par, Pure and Huawei Storage
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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