Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Network Security Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring the smooth functioning of the system or application. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide ongoing support to clients, addressing their technical issues and ensuring their satisfaction. - Troubleshoot system or application issues and provide timely resolutions. - Collaborate with cross-functional teams to identify and resolve complex technical problems. - Maintain a deep understanding of the product and its features to effectively address client queries. - Continuously improve product knowledge and stay updated with the latest industry trends. - Assist in the design and implementation of system enhancements and upgrades. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Security Operations. - Good To Have Skills: Experience with incident management tools. - Strong understanding of network security principles and best practices. - Knowledge of firewall technologies and intrusion detection/prevention systems. - Experience in analyzing network traffic and identifying potential security threats. - Familiarity with vulnerability assessment and penetration testing techniques. - Ability to troubleshoot and resolve network security issues. - Excellent problem-solving skills and attention to detail. Additional Information: - The candidate should have a minimum of 3 years of experience in Network Security Operations. - This position is based at our Bengaluru office. - A 15 years full-time education is required.